PURSUIT METHODOLOGY
We believe in giving structure to a process. The Pursuit Method is a 9-step process that introduces automation using new and updated tools in your organization while keeping the ongoing process up and running. The steps involved are as follows:
Need Assessment
This initial step involves reviewing the processes and workflows, studying the available templates, KPAs, etc. We perform an individual observation of your system and also go through the system with your personnel. This two-pronged approach ensures that the gap analysis is done based on the current infrastructure.
Cloud Selection
Based on our understanding of your needs, our experts suggest the cloud platform and tools that are best suited to your needs. We also suggest change in tools and approach in you are already a cloud customer.
Proof of Concept (PoC)
We develop a Proof of Concept (PoC) using a sample data / infrastructure to demonstrate the requirement and most viable solutions. Based on the scope, this PoC can be free or available at a small fraction of the total project estimate.
In this step, we combine our experience with your insights to develop vision and discover the right capabilities to reach that state. We create a step-by-step plan to migrate to the cloud, as well as implement and optimize the selected tool.
In this step, we integrate the solution with the existing processes while keeping the system running and operating smoothly.
Once the solution is implemented, we train your personnel while parallelly testing the tools to ensure correct fit and proper optimization.
Based on the Training and Testing phase, we collect extensive feedback from all levels that are affected by the new system. This helps us gather information to properly optimize the systems.
In this step, we will use the information collected form the Feedback step to make changes to the system and optimize the tools to ensure that all the processes are customized to your requirements. This will ensure that you are able to use the tools to the best of your requirements.
We will complete a few projects with the updated tools to ensure that things are working as per expectation. We will then start the handover process so that your employees become experts in use of the new Salesforce tools and systems.
